Category Archives: ITIL

ITIL Service Strategy and/or Service Offerings and Agreements

Since I have passed ITIL CSI (!!!!!), I am going for the next exam. New abbreviations : ASP – application service provider BIA – business impact analysis BMP – best management practice BPO – business process outsorcing BU – business … Continue reading

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CSI abbrevations

Or the ITIL Continual Service Improvement (CSI). I have passed the ITIL SOA test 😉 (38/40!!!!!), and now onwards to the next one. Since CSI has new words/terms/abbreviations, here are some of the most important ones : ****************** Service dashboard … Continue reading

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ITIL intermediate

Since I have passed the ITIL Foundation exam (with 97%!!!), it is the time for the next step. Now it is time for SO (service operations) and a ton of new acronyms (happy me! – NOT) BPM – Best Management … Continue reading

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ITIL abbreviations

Yesss, poor me, I am learning ITIL (fundamentals) now. “ITIL foundation for IT service management” – Brrrr And of course, 30% of the text are ABBREVIATIONS!!!! AST – Agreed Service Time BCM – Business continuity management BIA – Business impact … Continue reading

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