Tag Archives: ITIL

ITIL Service Strategy and/or Service Offerings and Agreements

Since I have passed ITIL CSI (!!!!!), I am going for the next exam. New abbreviations : ASP – application service provider BIA – business impact analysis BMP – best management practice BPO – business process outsorcing BU – business … Continue reading

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ITIL abbreviations

Yesss, poor me, I am learning ITIL (fundamentals) now. “ITIL foundation for IT service management” – Brrrr And of course, 30% of the text are ABBREVIATIONS!!!! AST – Agreed Service Time BCM – Business continuity management BIA – Business impact … Continue reading

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